The nudge queue is the small, human end of outreach: individual people worth a personal text, surfaced with a draft already written. It lives on the Need nudge tab of your Inbox.
What Becky flags
Becky watches for a handful of specific situations:
- Birthday wishes — a birthday today or within the week
- Continue rhythm — a recent regular with nothing on the calendar
- Come back — someone who's drifted, but who had a real relationship with the studio
- Welcome a new client — a friendly hello just after they join
- Ask about injuries — their health note is still missing
- Third-visit check-in — a check-in on a new client after their third class
Each row tells you who, which category, how many days overdue it is, and whether they're actually sendable — so you're not drafting a message to someone who isn't reachable.
The three things you can do
Every row has the same three options, plus a pre-warmed AI draft you can use or rewrite:
- Send — texts the client.
- Waive — this one doesn't need doing. It comes off the list.
- Snooze — not now. It comes back later.
Sending stays with you
Nothing in this queue sends automatically. Sending a nudge texts a real client, so it stays on your side of the line. Becky assembles the queue, explains why each person is on it, and writes the draft — you decide whether it goes.
This is the same boundary described in what Becky can and can't do: her proactive outreach is drafts, not sends.
Common questions
Someone's on the list who I already spoke to in person. Waive it. If it's their whole thread that's resolved rather than one nudge, see marking a client conversation handled.
I want the draft but I want to say it differently. The draft is a starting point. Edit it — it's your voice the client knows.
Is this the same as a campaign? No. The nudge queue is one person at a time, with you sending each one. Campaigns are automated outreach to a group.
Still stuck? Contact support — we answer real emails from real people.